- Location
- Vilnius, Lithuania
- Last Published
- May. 30, 2026
- Sector
- Fintech
- Function
- Customer Service
We usually respond within three days
About Montonio:
Montonio is an e-commerce checkout platform, loved by over 8000 merchants in the Baltics, Finland, and Poland. To date, we have raised nearly 19M € from Index Ventures and the people who built Wise, Bolt, and Pipedrive. We aim to be the go-to partner that merchants can rely on to grow their business, one superb checkout experience at a time. 🚀
The Role:
As a Customer Support Specialist, you'll be the person our Lithuanian merchants turn to when they need help whether that's troubleshooting an integration, understanding a product, or just figuring out what solution fits them best. It's a role where technical curiosity and people skills matter equally.
You'd be joining a CS team of ~10 people spread across four countries, so there's a real foundation to build on. Good processes, shared knowledge, people who have your back. And since we're still a 60+ person company, there's genuine room to shape how things work, not just follow a playbook. (#start-up 🚀)
Your daily missions:
Support merchants in Lithuanian and English via phone, email, and web tools
Consult merchants on best implementation practices and help them get the most out of Montonio
Answer product questions from potential clients and help them find the right fit from our suite of products
Advocate for merchants internally - make sure their feedback reaches the product and development teams
Contribute to the customer experience beyond your inbox - flag issues, suggest improvements, and think alongside the team about how our Help Center, automations, and processes can get better
Stay sharp on the technical side of our products - the support team needs to be one of the most knowledgeable in the company 🧠
Our expectations to you:
Tech-savvy and genuinely curious about new tools
Great with people, not afraid to pick up the phone
A solid problem-solver who stays calm when things get complicated
Excellent written and verbal Lithuanian and English
⭐️ Bonus points for:
Experience in customer support
Experience with e-commerce platforms, fintechs and/or start-ups
What we offer
You would be joining Montonio at a very opportune time. We’re still a team of 60+ people and we are growing. It is a very exciting time that enables the possibility to be part of shaping the organisation, our products, and Montonio's brand.
💰Salary from €2100 gross
📧 Company stock options
🏝️ 6 weeks time off (20 working days of vacation + 10 personal days)
🏢 A neat office in Vilnius
🧑⚕️ Private health insurance
💛 A team of friendly, forward-thinking people that always support each other
🏡 Flexible working schedule
🌱 Opportunities to grow and take on more responsibility
⏰ Because our customers are businesses, we work regular business hours. No early shifts, no late evenings.
Hiring process:
We believe in a thorough but efficient hiring process to ensure the best fit for both you and our team. Here’s what to expect:
Application review – We carefully review your application to assess fit.
Homework – A short task to showcase your skills.
First interview – Focused on your skills and experience.
Team interview – A chance for us to get to know you as a person.
Final chat & office visit – A final conversation with the team and an opportunity to experience our culture.
🚨 Please submit your CV and application answers in English.
🚨 Avoid using AI in application - AI is a big part of how we work - we use it daily, and you will too. But AI-written applications all read the same, and the whole point of these questions is to get a sense of the real you. Keep it yours. 🤖
Please submit your application before 14.06.2026!
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Competitive salaries
While we wouldn't want people working with us only for money, we do value our people and believe that this should reflect in their compensation.
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Actually transparent stock options
Everyone gets stock options and we take pride in telling you exactly how much your option package is worth instead of presenting you with obscure numbers that never get explained.
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Really nifty health insurance
We're offering a diverse health insurance package that covers a wide variety of health-related topics such as dental care, seeing a therapist, getting new glasses and so on.
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Hardware that works
Laptops, phones, headphones. We'll get you hardware that you can rely on for your work, depending on which cult you prefer following (i.e. Mac or PC, Android or iOS).
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Meet great people and hang out at team outings
People thrive when you let out a bit of steam every now and then. Team outings, dinners, company events and general pizzazz.
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No office politics
Never be afraid to speak your mind freely, it's okay to make mistakes and meritocracy will always prevail.
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Flexible working
The office is a great place to mix, mingle and to spontaneously bounce ideas around. However, we get it - palm trees are also nice. Work remotely if you want to.
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Things move fast here
Ideas get traction, we make fast decisions and are quick to execute.
🎁 Delight our customers
Our success is a byproduct of being the best partner possible to our merchants. We delight our merchants in every interaction they have with us – from product to customer service.
🤝 Build bridges, not walls
We achieve more when we work together towards the same goals – within our teams and across the company. That means collaborating with intention, staying humble, and recognising that we all benefit from helping each other succeed.
💂 Own the outcome
We trust you to make decisions and own your projects from start to finish. Owning something means more than just starting – it means bringing others along, making informed calls, and seeing things through. When mistakes happen, fix them and learn.
🚀 Take initiative and raise the bar
Progress doesn’t come from playing it safe. Don’t wait to be told. Spot what could be better, take the lead, and push things forward. That’s how we grow the product, the company – and ourselves.
🔍 Transparent by default
Being transparent helps us learn, align, and improve. We explain decisions clearly, welcome constructive feedback, and don’t shy away from tough truths – as long as we stay kind.
Montonio is an e-commerce checkout platform, loved by over 8000 merchants in the Baltics, Finland, and Poland. To date, we have raised nearly 19M € from Index Ventures and the people who built Wise, Bolt, and Pipedrive.
Our purpose is to be the go-to partner that merchants can rely on to grow their business, one superb checkout experience at a time. 🚀
Support · Vilnius Customer Support Specialist 🇱🇹 We're looking for a CS specialist in 🇱🇹 Lithuania! CS is the team that knows the most and can solve any problem a customer has... all the while being cool and making it look easy! 😎