Customer Success & Compliance Analyst

Type Full-time Function Customer Sucess Location Paris

Our mission

We give everyone—from solo professionals to global enterprises—access to top-tier cash management products once reserved for the big guys: large corporations and institutional investors. Our products are available online, via API, or through a growing network of distribution partners. Unlike banks with their rigid products and complex contractual terms, we offer a simple, transparent, and flexible way to put your cash to work.

About Spiko

Founded in mid-2023 by Antoine and Paul-Adrien, Spiko is a fast-growing fintech now helping 800 companies put several hundred million euros in idle cash to work.

Our culture

We foster a culture of excellence rooted in transparency, humility, and performance. This mindset shapes how we make decisions, how we share information internally, and how we design and sell our products.

As a Customer & Compliance Analyst, you’ll enhance customer satisfaction by ensuring smooth onboarding, providing responsive support, and streamlined operations.

Customer Onboarding & Compliance Manage the onboarding of investors (retail, corporate, institutional etc.) distributed via Spiko Finance or third-party partners. Conduct and maintain thorough KYC and AML processes for both individuals and legal entities, aligned with internal procedures and applicable regulatory requirements. Implement risk-based due diligence: e.g. review of identity documents, source of funds, beneficial ownership structures, and risk scoring. Handle the review and approval of investor documents within the app, including bank account verification and documentation checks tailored to the investor’s risk level and transaction size. Maintain ongoing due diligence by monitoring client activity, identifying suspicious behaviors, and escalating when necessary. Customer Support Respond to and manage inbound support requests across channels (email, message, support ticketing system, app feedback, etc.), addressing queries from individual, corporate, and institutional investors etc. Resolve client issues efficiently while maintaining timely follow-up to build trust and satisfaction. Collaborate on the creation and maintenance of support documentation (FAQ, help center articles, response templates). Flag recurring issues and suggest improvements to the support experience or product features. Operations Assist in daily fund operations (subscriptions, redemptions, reconciliations, etc.), ensuring timely and error-free execution. Help identify, document, and implement process improvements across onboarding, support, and compliance workflows. Work closely with Product, Engineering, Ops, and other internal teams to align on customer needs, enhance the platform, and deliver best-in-class service.

Ideal profile

Academic background: you have a degree from a university or business school, ideally with a focus on business, admin or legal studies—but we’re open to other backgrounds if you’re rigorous, curious, and eager to learn. Experience: we don’t require any prior experience, though it’s valuable if you have 1 to 2 years of experience in a client-facing, support, or operations role especially in a startup environment. A first exposure to KYC/AML or regulated processes is a strong plus, but not required Skills: you’re structured, detail-oriented, and comfortable managing workflows involving client onboarding, document reviews, or support requests across multiple channels Market: experience in fintech is a plus, but not required—we’ll get you up to speed. What matters most is a genuine interest in our space and products Mindset: you’re highly ambitious and eager to be one of the first members of a team striving for excellence Autonomy: you’re proactive, reliable, and able to take ownership of tasks while seeking feedback to improve quickly Excellent communication skills: you’re fluent in French (native level) with excellent written skills, and professionally proficient in English

What we offer

Competitive package: salary + equity package (BSPCE) Office: in the heart of Paris, 9th arrondissement (Cadet or Poissonnière metro) Remote work: up to 2 days per week and/or one full remote week per month Best-in-class set-up: latest-generation MacBook Alan health insurance: 100% covered by Spiko Transport: either 50% reimbursement on your Navigo or a sustainable mobility allowance Social life: regular afterworks and biannual offsites

Hiring process

30-minute interview via video call or in-person with Pierre, Head of Operations Take-home case study to prepare and present over video Final interview in person with the founders and key team members. This is about making sure your profile and aspirations align with our culture, mission, and goals Reference check: we’ll contact two people you’ve worked with, ideally former managers Offer!

Job details

Permanent contract (CDI) Full-time Start date: as soon as possible

How to apply?

contact@spiko.io Thanks for your interest in Spiko! We can’t wait to meet you.