Customer Support Internship

Who we are? Silverfin is a cutting-edge cloud software solution built by accountants, for accountants. Founded in 2013, Silverfin was created to solve the frustrations of manual, error-prone processes in analysing financial data and compliance. From day one, we’ve been a cloud-first platform with an open API architecture, leveraging structured data to transform how accountants work. Our mission is simple: to enhance and support the accountancy profession through AI and automation, ensuring accountants remain relevant and respected in the future of finance. In 2023, Silverfin became part of the Visma Group, joining one of Europe’s leading providers of cloud software. This partnership strengthens our ability to innovate and expand our impact within the accountancy industry. Today, Silverfin is trusted by over 930 firms across 16 countries. Our clients include all of the Big 4 accounting firms, as well as leading global networks like BDO, PKF, Baker Tilly, Grant Thornton, and Moore. Headquartered in Ghent, with offices in London, Luxembourg, and Gouda (NL), we’re a team of over 180 people - including a diverse remote engineering team working across multiple time zones - all working together to drive innovation in accounting. As a fast-growing company, we’ve launched an internship programme to give the young professionals of tomorrow the opportunity to take their first steps into the business world.

What you will be doing during your internship

• You are the first point of contact for our customers, dealing with questions, issues and/or complaints - big or small - via Chat, Email, Zoom or Phone.
• Proactively explore ways to solve problems quickly but also manage customer expectations
• Build strong relationships with customers
• Solves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure solution.
• Identify customer needs and help customers use specific features
• Take ownership of the customer’s enquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made.

What does the ideal candidate look like?

• You are obsessed with customer satisfaction and have the natural reflex to go the extra mile
• You have confidence in managing difficult conversations with demanding customers Fluent in Dutch & French, working efficiency in English
• Strong written and verbal communication skills
• In order to be successful, you must be passionate about technology and providing high calibre customer experiences
• The guts to take up a role outside of your comfort zone, a can-do mentality and eagerness to learn
• Finance / accounting knowledge by experience or education

What we offer

• The opportunity to help build a fast-paced and internationally growing Fintech Company, proudly part of Visma - the European leader in mission-critical cloud software
• Regular team activities during and after work
• Collaborate with a team of dedicated professionals, passionate about what they do, in a dynamic and evolving environment.
• Cool office spaces in Belgium (Ghent), UK (London - Old Street / Shoreditch), Netherlands and Luxembourg
• Endless supply of excellent coffee, snacks, fresh fruits and ... drinks to finish the week
As a fast-growing company, we’ve launched an internship program to give the young professionals of tomorrow the opportunity to take their first steps into the business world.

Interested? We are always looking for dynamic individuals to join us so don’t hesitate to contact us and get the ball rolling!